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Welcome to Hallmark Shop, where we specialize in creating and delivering heartfelt gifts that make every moment special. We understand you may have questions about our products and services, so we’ve compiled this helpful guide to address your most common inquiries.
Product Questions
What types of products do you offer?
We specialize in thoughtful gifts and keepsakes including:
- Classic stuffed animals and dolls
- Greeting cards, boxed cards, and designed stationery
- Decorative accessories, figurines, and glassware
- Gift ornaments and artificial plants
- Cookbooks, gift books, and guest books
- Candles, clothing, and fashion accessories
- Arts & crafts supplies
Are your products suitable as gifts for special occasions?
Absolutely! Our entire collection is curated with gifting in mind. Whether you’re celebrating a birthday, anniversary, holiday season, or just want to send a thoughtful surprise, our products are designed to convey warmth and affection. Our gift books, ornaments, and decorative items make particularly memorable presents.
How do you ensure product quality?
Every item in our collection undergoes careful selection. From our delicate glassware to our classic stuffed animals, we prioritize quality craftsmanship and attention to detail. Each product is packaged with protective materials to ensure it arrives in perfect condition.
Ordering & Account Questions
How do I place an order?
Simply browse our collection, add your selected items to the cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.
Shipping & Delivery Questions
What are your shipping options?
We offer two shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx
- Free Shipping – Available on orders over $50 via EMS
How long does order processing take?
Our team works diligently to process all orders within 1-2 business days. During holiday seasons or special promotions, we extend our hours to ensure your gifts are prepared with extra care and dispatched as quickly as possible.
What are your delivery timeframes?
- Standard Shipping: 10-15 days after dispatch
- Free Shipping (EMS): 15-25 days after dispatch
Do you ship internationally?
Yes, we proudly ship worldwide with the exception of Asia and select remote areas. Whether you’re sending greeting cards to Europe, decorative accessories to Australia, or gift ornaments to South America, we treat each delivery with care as if we’re sending it to our own family.
Will I receive tracking information for my order?
Yes, once your order ships, you’ll receive tracking information that allows you to follow your gift’s journey to its destination.
What if my delivery is delayed?
While we strive to meet our estimated delivery times, occasional delays may occur due to customs processing, weather conditions, or other factors beyond our control. Your tracking information will provide the most current status of your shipment.
Returns & Exchanges Questions
What is your return policy?
We want you to be completely satisfied with your purchase. You may return items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging intact.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide you with instructions and the return address.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on certain personal items. Please contact us for specific guidance regarding your purchase.
When will I receive my refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The timing of the refund appearing in your account will depend on your financial institution.
Still Have Questions?
Our caring customer service team is here to help! Reach out to us at [email protected] and we’ll be happy to assist you with any additional questions or concerns.
Thank you for trusting Hallmark Shop with your precious moments. From our family to yours, we appreciate the opportunity to help you make every delivery special.