At Hallmark Shop, we believe every moment matters—including ensuring your complete satisfaction with our carefully crafted products. Just as we put warmth and care into creating our classic stuffed animals, greeting cards, and decorative accessories, we extend that same care to our returns and exchanges process.

Our Return Policy

We want you to love your Hallmark Shop purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order for a full refund or exchange.

Important Exceptions

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Candles (for safety and hygiene reasons)
  • Greeting Cards & Boxed Cards (due to their personalized nature)
  • Designed Stationery (once opened)
  • Gift Books with visible signs of use
  • Any products with broken seals or original packaging

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hallmark Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please provide details] I understand that candles, greeting cards, and certain other products may not be eligible for return. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Receive Instructions

Within 2 business days, our caring customer service team will email you with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific items

Step 3: Ship Your Return

Please pack items securely in their original packaging with all tags and accessories. Include the return authorization number clearly on the outside of the package.

Step 4: Processing

Once we receive your return, we will process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

Refunds will be processed within 5-7 business days after we receive and inspect your returned items.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for different sizes, colors, or products of equal value. If the exchange item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you and provide a prepaid return label if needed.

Need Help?

Our caring customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: 1430 Sampson Street, OLCOTT, US 14126

We typically respond within 1-2 business days.

Thank you for trusting Hallmark Shop with your precious moments. We’re committed to ensuring your experience with us is as special as the products we create.

With warm regards,
The Hallmark Shop Team