At Hallmark Shop, we believe every moment matters—including ensuring your complete satisfaction with our carefully crafted products. Just as we put warmth and care into creating our classic stuffed animals, greeting cards, and decorative accessories, we extend that same care to our shipping and returns process.

Shipping Information

Order Processing Time

We typically process orders within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Please Note: We ship worldwide except to Asia and certain remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

Our Return Policy

We want you to love your Hallmark Shop purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order for a full refund or exchange.

Important Exceptions

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Candles (for safety and hygiene reasons)
  • Greeting Cards & Boxed Cards (due to their personalized nature)
  • Designed Stationery (once opened)
  • Gift Books with visible signs of use
  • Any products with broken seals or original packaging

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content Should Include:

  • Your full name and contact information
  • Order number and date
  • Product(s) you wish to return/exchange
  • Reason for return/exchange

Step 2: Receive Instructions

Within 2 business days, our caring customer service team will email you with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific items

Step 3: Ship Your Return

Please pack items securely in their original packaging with all tags and accessories. Include the return authorization number clearly on the outside of the package.

Step 4: Processing

Once we receive your return, we will process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

Refunds will be processed within 5-7 business days after we receive and inspect your returned items.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Please Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for different sizes, colors, or products of equal value. If the exchange item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you and provide a prepaid return label if needed.

Need Help?

Our caring customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]
Address: 1430 Sampson Street, OLCOTT, US 14126

We typically respond within 1-2 business days.

Thank you for trusting Hallmark Shop with your precious moments. We’re committed to ensuring your experience with us is as special as the products we create.

With warm regards,
The Hallmark Shop Team