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Welcome to Hallmark Shop! We are delighted to have you visit our online store, where we specialize in thoughtfully crafted products that celebrate life’s precious moments. Our collection includes classic stuffed animals, greeting cards, decorative accessories, books, and more, all designed to bring warmth and joy to your everyday life. These Terms and Conditions outline the rules and guidelines for using our website, making purchases, and interacting with our services. By accessing decorthingssale.com, you agree to these terms, so please read them carefully. If you have any questions, feel free to reach out to our caring customer service team at [email protected].

1. User Obligations and Responsibilities

At Hallmark Shop, we value a safe and respectful environment for all users. By using our website, you agree to the following responsibilities:

  • Accurate Information: You must provide true and complete details when creating an account, placing an order, or contacting us. This includes your name, address, and payment information to ensure smooth transactions.
  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
  • Prohibited Activities: You may not use our website for any illegal or harmful purposes, such as distributing malware, engaging in fraud, or infringing on intellectual property rights. We reserve the right to suspend access for violations.
  • Age Requirement: Our services are intended for users who are at least 18 years old or have parental consent. By making a purchase, you confirm you meet this requirement.

2. Products and Services Description

Hallmark Shop offers a curated selection of high-quality products designed to inspire creativity and comfort. Our inventory includes:

  • Categories: Animals with Books, Arts & Crafts, Books, Boxed Cards, Candles, Cards, Classic Stuffed Animals, Clothing, Cookbooks, Decorative Accessories, Designed Stationery, Dolls & Pretend Play, Fashion & Accessories, Figurines, Garden & Artificial Plants, Gift Books, Gift Ornaments, Glassware, Greeting Cards, Guest Books, and more.
  • Product Quality: Each item is carefully crafted with attention to detail, ensuring it meets our standards for warmth and durability. However, colors and sizes may vary slightly due to screen settings or manufacturing processes.
  • Availability: All products are subject to stock. If an item becomes unavailable after you order, we will notify you promptly and offer a refund or alternative.
  • Personalized Items: Certain products, such as Greeting Cards, Boxed Cards, and Designed Stationery, may be personalized. These are final sale once opened due to their custom nature.

Note: We continuously update our collections to reflect seasonal trends and customer favorites. Check back often for new arrivals!

3. Order and Payment Terms

Placing an order with Hallmark Shop is simple and secure. Here’s what you need to know:

Order Process

  • Placing an Order: Select your desired items, add them to your cart, and proceed to checkout. You will receive an order confirmation email once your payment is processed.
  • Order Changes: If you need to modify or cancel an order, contact us within 24 hours at [email protected]. We cannot guarantee changes after this period as orders enter processing quickly.
  • Pricing: All prices are listed in US dollars and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to errors or market changes, but will honor confirmed orders.

Payment Methods

We accept the following secure payment options:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payments are processed immediately upon order confirmation. If a payment fails, we may contact you to resolve the issue. Your financial data is encrypted and handled by trusted third-party processors; we do not store sensitive payment information.

Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  • Shipping Methods:
    • Standard Shipping: Cost: $12.95 via DHL or FedEx. Delivery time: 10-15 business days after shipment.
    • Free Shipping: Available for orders over $50 via EMS. Delivery time: 15-25 business days after shipment.
  • Shipping Areas: We ship worldwide except to Asia and certain remote areas. Delivery times may vary based on location and customs processing. You will receive a tracking number once your order ships.
  • Delivery Issues: If your order is delayed or lost, contact us, and we will assist in resolving the matter with the carrier.

4. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Our return and exchange policy is designed to be fair and transparent:

  • Return Window: Most items can be returned within 15 days of delivery for a full refund or exchange. The return process must be initiated by emailing us at [email protected] with your order details.
  • Non-Returnable Items: For safety and hygiene, the following cannot be returned or exchanged:
    • Candles
    • Greeting Cards & Boxed Cards (due to personalization)
    • Designed Stationery (once opened)
    • Gift Books with visible use
    • Any products with broken seals or damaged original packaging
  • Return Process:
    1. Submit a request via email with your order number and reason for return.
    2. Receive return instructions and authorization within 2 business days.
    3. Ship the item securely in its original packaging with the authorization number.
    4. We process returns within 3-5 business days of receipt and notify you via email.
  • Refunds: Refunds are issued to the original payment method within 5-7 business days for credit/debit cards (Visa, MasterCard, JCB) or 3-5 business days for PayPal. Shipping costs are non-refundable unless the return is due to our error.
  • Exchanges: We gladly exchange items for different sizes, colors, or products of equal value. If the new item costs more, you will be charged the difference; if it costs less, we will refund the balance.
  • Damaged or Incorrect Items: If you receive a damaged or wrong product, contact us immediately for a replacement at no cost. We may provide a prepaid return label if needed.

5. Intellectual Property

All content on decorthingssale.com, including text, images, logos, and product designs, is the property of Hallmark Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Hallmark Shop strives to provide accurate product descriptions and a seamless shopping experience. However, we are not liable for:

  • Minor variations in product color or size due to digital displays or manufacturing.
  • Delivery delays caused by carriers, customs, or unforeseen events (e.g., weather).
  • Indirect damages, such as loss of profits, arising from the use of our products or website.
  • Third-party actions, including payment processor issues or data breaches, though we take reasonable steps to protect your information.

Our total liability in any circumstance shall not exceed the purchase price of the items in question.

7. General Provisions

  • Governing Law: These terms are governed by the laws of the United States, specifically the state where our address is located: 1430 Sampson Street, OLCOTT, US 14126.
  • Changes to Terms: We may update these Terms and Conditions periodically. Changes will be posted on this page with an updated date. Continued use of the site constitutes acceptance of the revised terms.
  • Contact Information: For questions about these terms, shipping, returns, or any other concerns, reach out to us:
    Email: [email protected]
    Address: 1430 Sampson Street, OLCOTT, US 14126
    Response Time: We typically respond within 1-2 business days.
  • Severability: If any part of these terms is found invalid, the remaining provisions will remain in effect.

Thank you for choosing Hallmark Shop. We are committed to making your experience as special as the moments our products celebrate. With warm regards,

The Hallmark Shop Team